Effective Date: November 2024
These Terms and Conditions govern your use of our website, TheBespokeGifter.com, and the services we provide. By accessing or using our website, you agree to be bound by these terms.
1. Services Provided
The Bespoke Gifter offers personalized gift curation services, providing customers with tailored gift recommendations based on the information they provide.
2. Eligibility
You must be at least 18 years old to use our services. By using our website, you represent that you meet this requirement.
3. Customer Responsibilities
To ensure a successful gifting experience, you agree to:
Provide accurate and complete information when completing our forms.
Review and approve recommendations promptly to ensure timely gift delivery (if applicable).
Pay the applicable service fee at the time of booking.
4. Payment Terms
All fees are due in full before services begin.
Payments are processed securely through our third-party payment processor. We do not store payment details.
Service fees are non-refundable once the curation process begins.
5. Curation Process
We will provide curated gift recommendations based on the information provided. While we strive to match preferences, the final selection is subject to availability and vendor pricing.
6. Shipping and Fulfillment
For Full-Service Gifting Concierge services where shipping is included:
Shipping costs and timelines vary based on the vendor and destination.
We are not responsible for delays or damages caused during shipping by third-party vendors.
7. Limitation of Liability
The Bespoke Gifter is not liable for:
Dissatisfaction with third-party products or services.
Errors in gift selection due to incomplete or inaccurate information provided by the client.
Delays, damages, or defects caused by third-party vendors.
Our liability is limited to the fees paid for our services.
8. Intellectual Property
All content on TheBespokeGifter.com, including text, images, logos, and branding, is the property of The Bespoke Gifter and protected by copyright laws. You may not reproduce, distribute, or use our content without permission.
9. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
10. Cancellations and Refunds
Services may be canceled before curation begins.
No refunds will be issued once gift options have been curated.
11. Termination
We reserve the right to terminate or suspend your access to our services at our discretion if you violate these terms or engage in unlawful or harmful behavior.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws. Any disputes shall be resolved exclusively in the courts of [Insert Jurisdiction].
13. Changes to These Terms
We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated effective date.
14. Contact Us
If you have questions or concerns about these Terms and Conditions, please contact us at:
Email: [Insert Email Address]
Address: [Insert Mailing Address]
Thank you for choosing The Bespoke Gifter. We look forward to helping you make your gifting experience unforgettable!
1. Service Refunds
No refunds will be issued after curated gift options are sent to the client.
2. Gift Purchases
Since we do not sell or ship products directly, refunds or returns for purchased gifts must be processed through the respective vendor. Please refer to the vendor’s return policy for guidance.
3. Errors in Curation
If an error occurs due to incomplete or inaccurate information provided during the questionnaire process, we will work with you to resolve the issue. However, additional fees may apply for re-curation.
4. How to Request a Refund
To request a refund or cancellation:
Contact us at info@thebespokegifter.com with your order details.
Include the reason for your cancellation or refund request.
Requests will be reviewed and processed within 5-7 business days.
5. Exceptions
Refunds will not be provided for:
Dissatisfaction with curated options after the service is completed.
Gift issues unrelated to our service, such as delivery delays or product defects caused by third-party vendors.
6. Changes to This Policy
We may update this Return and Refund Policy periodically. Any changes will be posted on this page with an updated effective date.
7. Contact Us
For any questions about our Return and Refund Policy, please reach out to:
Email: info@thebespokegifter.com.
Copyright © 2024 The Bespoke Gifter - All Rights Reserved.
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